Press Release

Service Quality Assurance Leader Enjoys International Growth; Advances Unified Communication Services

Bedford, MA -- August 2, 2011 -- Empirix Inc., a market leader of service quality assurance solutions for end-to-end comprehensive customer experience management of mobile broadband and IP-based communications systems, today announced record international growth for the first half of 2011. In the first six months of the year, Empirix experienced significant customer traction in the U.S. and Europe, conducted important research into issues that will impact the mobile industry in the years to come, and rolled out new, advanced unified communications (UC) service offerings that will allow the company to meet growing demand for comprehensive, end-to-end testing and monitoring on even the most complex communication networks. Empirix’s success in the first half of 2011 sets the stage for continued growth and leadership in the second half.

“Empirix is expanding its global presence and consistently achieving year over year growth,” said John D’Anna, president and CEO, Empirix. “The continued escalation of mobile usage, as well as the increasing adoption of unified communications in the enterprise, has redefined the need for service quality assurance solutions around the globe. Empirix is recognized for its unrivaled ability to provide customers and partners with industry-leading testing and monitoring solutions that help organizations achieve the highest levels of customer satisfaction. We look forward to continuing to deliver best-of-breed solutions as communication networks evolve and the needs of our customers expand.”

Corporate Growth
As organizations recognize the impact of service quality on the bottom line, they are increasingly investing in solutions that enable them to deliver on the promise of giving customers the best possible experience. These investments helped Empirix deliver revenue growth in the first half of 2011 as compared to 2010, an achievement fueled by a significant increase in orders in EMEA during this period.

Understanding the Mobile Marketplace
The proliferation of mobile devices puts a significant strain on existing networks, frequently resulting in a variety of problems that directly impact the end-user. Empirix completed two surveys over the past six months that further support the need for proactive solutions to protect the customer experience.

• Who’s to blame?-Earlier this year, Empirix completed a survey with Harris Interactive that explored the frequency of service issues experienced by smartphone users when utilizing multimedia activities on their smartphones. The results illustrated that nearly half of smartphone users blame their mobile service providers for issues experienced on their mobile devices. This survey emphasizes the importance for service providers to identify problems and find solutions before the end-user is impacted.
• Mobile shopping-In June, Empirix and the Direct Marketing Association (DMA) released the results of new research exploring customer expectations for mobile shopping. Completed by the Customer Experience Foundation, the survey illustrated that companies that try to keep up with consumer demand for better mobile shopping experiences with no security implications face an increase in network management complexities.

Advancing Unified Communications
In the first half of 2011, Empirix announced the availability of several important new solutions, including:

• Converged Assurance Platform-In March, Empirix rolled out the industry's first comprehensive unified communications testing and monitoring service designed to help service providers and enterprises validate that their communications applications work properly and ensure that consumers and business users have a high-quality experience. In June, the company followed up with enhancements to the platform that allow customers to better monitor the Quality of Service (QoS) and Quality of Experience (QoE) of voice, video and data applications delivered over mobile networks. These enhancements also include upgrades to the IPXplorer® probes, providing greater visibility into the measurement, comprehension and improvement of customer experience. This serves as a significant milestone in Empirix’s integration of the technologies acquired during the Mutina acquisition of 2010.
• SBC Testing and UC Monitoring-Empirix announced general availability a new UC Assurance solution consisting of a Session Border Controller (SBC) testing service and OneSight® VQInspector 2.0. The SBC testing service specifically ensures that an organization’s SBCs are properly deployed throughout the network, while OneSight VQInspector 2.0 delivers passive voice quality monitoring to complement Empirix’s existing probe solutions for a truly comprehensive UC monitoring solution. Together, these new tools help organizations ensure that a network is operating at optimum performance while both consumers and business users enjoy a consistent, high-quality UC experience.
• Health Insurance Portability and Accountability Act (HIPAA) Support-The company announced that its Empirix Testing as a Service™ (ETaaS) solution, which combines hardware, software and professional services into a flexible and customizable solution, supports HIPAA environments. This support enables customers subject to HIPAA regulations-including privacy rules and regulations regarding patients’ personally identifiable information (PII)-to test contact center and UC solutions in a pre-deployment setting.

Industry Alliances

• Network Test Automation Forum (NTAF)-Empirix announced its official membership with NTAF. NTAF is an industry organization that brings together users, vendors and other telecommunications and data communications industry experts for the purpose of creating interoperable testing solutions for services providers, network equipment manufacturers and other enterprise organizations with large network deployments. In June, NTAF announced the release of the first set of specifications for enabling multi-vendor interoperability in network test labs.

Looking Ahead
“We know that a high-quality customer experience is critical to the health of any organization and that testing and monitoring is essential to capturing data on that experience,” said D’Anna. “But what’s next? How can organizations capitalize on the information they capture from testing and monitoring tools to improve network quality and the customer experience? Empirix is ideally positioned to meet the next generation of customer demands with solutions that help customers achieve coveted high-quality customer experiences on tomorrow’s communication networks.”

About Empirix
Empirix is a market leader of service quality assurance solutions for comprehensive customer experience management and end-to-end communication analysis of mobile broadband and IP-based communications systems. The company offers a complete suite of products and services designed to address the quality and interoperability challenges posed by the increased use of mobile broadband for 3GPP and 3GPP2 systems, LTE, converged voice and unified communications in both IT and Telecom Environments. The world’s largest communication service providers and enterprises depend on Empirix’s proactive and predictive correlation solutions to assure the quality of their business-critical communication networks, resulting in greatly improved customer loyalty. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.

Hammer, IPXPlorer, Empirix Testing as a Service and Hammer Test Engine are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.