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Press Release

Empirix Surges into 2011

Service Quality Assurance Leader Enjoys Record Growth; Expects to Capitalize on Fast Growing Mobile and Unified Communications Markets

Bedford, MA--February 8, 2011--Record revenue, innovative new products and a growing global presence helped Empirix Inc. solidify its position as the market leader of service quality assurance solutions for new IP communications. Over the course of 2010, Empirix enjoyed 31 percent order growth, which is directly related to the company’s advancements in service quality assurance solutions for unified communications (UC). 2010 also marked the third year of growth in a row, with a 28 percent increase in the company’s customer base.

“By almost every measure - including revenue, customers and global reach - Empirix continues to grow at an impressive rate,” said John D’Anna, president and CEO, Empirix. “The increasing use of voice, video and data on the same network, as well as the proliferation of mobile devices, has changed the criteria to assure best customer experiences. Empirix is recognized for its unrivaled assurance solutions, which enable our customers and partners to deliver high quality customer experiences in today’s multi-channel communications market.”

Corporate growth

  • The acquisition and successful integration of Mutina Technologies gives Empirix a full range of cutting-edge solutions for voice, video, data and mobile broadband. This comprehensive approach is unique and enables Empirix to offer a high bandwidth, comprehensive network view within a single platform, leading to lower costs and faster time-to-market as customers scale their service offerings.

Customer growth
Empirix’s global customer base continued to expand in 2010. Among the notable announcements:

  • Amtrak - America's nationwide passenger railroad selected Empirix to proactively manage the quality of experience (QoE) for its customers on a 24/7 basis.
  • China Mobile - the number one operator in China, and one of the largest in the world, chose Empirix to verify the performance and functionality of its voice, video and data applications.
  • lastminute.com - the most popular travel and leisure website in the UK picked Empirix to ensure a high level of customer satisfaction, especially during periods of high demand.

Expanding Partner Network
Empirix partners with industry leaders to deliver the highest possible levels of performance and quality in multi-channel business communications. Examples include:

  • Avaya -  Empirix provides Avaya with an on-demand service validation solution. This secure, self-service web portal gives Avaya and its authorized channel partners a uniform, easy-to-use tool set for scheduling, executing and viewing validation results for new and existing Avaya real-time communications implementations.

Products delivering network intelligence in multi-channel communications
Empirix announced the availability of a number of new solutions, including:

  • Managing multiple channels - Hammer Edge 2.0 provides enhanced multiservice, security and high-density media capabilities that enable customers to better measure the effects of network traffic on real-time voice and video quality.
  • LTE and 4G support - Empirix’s IPXplorer® solution gives network operators the ability to understand the performance and interaction of multiple mobile technologies through one platform.
  • Analytics - Hammer™ xCentrix™ - service assurance analytics that enable carriers to understand the customer experience by individual applications. This also helps improve business processes across all levels of the organization. 

Industry recognition
Among the honors bestowed on the company in 2010:

Looking Ahead
“In addition to strong performances in our core markets, Empirix is also experiencing significant growth in mobile broadband and unified communications - two sectors with impressive upside potential in the years ahead,” said D’Anna. “The communications market is rapidly transforming toward an application-oriented environment. Companies need comprehensive and customizable solutions, encompassing data, voice, video and mobile, and capable of providing an unprecedented level of network intelligence. Empirix is ideally positioned to be the best-in-class provider of solutions that help deliver high quality customer communication experiences.”

About Empirix
Empirix is the leading provider of service quality assurance solutions for new IP communications.  Since 1992, Empirix has led the market in innovation and expertise for IP testing and application performance management.  It’s widely acclaimed Hammer™ Test Engine™, with patented technology is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world’s largest service providers, enterprise contact centers, and equipment manufacturers depend on Empirix’s solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.

Hammer, Hammer Edge, Hammer xCentrix, IPXPlorer, and Hammer Test Engine are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.