Press Release Empirix Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine OneSight Voice Quality Assurance Honored for Exceptional Innovation Bedford, MA––February 08, 2010––Empirix™ Inc., the market leader of service quality assurance solutions for new IP communications, announced today that OneSight® Voice Quality Assurance has received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. With Empirix's OneSight Voice Quality Assurance solution, any single-site or multi-site organization can emulate realistic end-user behavior before an agent or customer picks up the phone, thereby assuring that the best voice quality is part of the company's unified communications strategy. In this unique Empirix solution, real calls are placed through the same paths of actual customer-to-agent and agent-to-agent transactions. Each call provides bi-directional voice quality scores, which OneSight Voice Quality Assurance correlates with a deep visibility into the state of key VoIP system and network components to determine the quality of the end-to-end experience. "We are honored to receive this award from such a well-respected organization," said Tim Moynihan, vice president of marketing, Enterprise Solutions, Empirix. "Enterprises today understand how important voice quality is to ensuring customer satisfaction. By enabling these organizations to see a realistic view of their VoIP network, they can proactively identify and fix issues before they negatively impact their end users – which helps keep both their customers and agents happy." "I am pleased to honor Empirix for its hard work and success. OneSight Voice Quality Assurance has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them," said Rich Tehrani, CEO, TMC. "For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements," he added. The 12th Annual Product of the Year Awards winners is featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions' 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. About TMC Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/. TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. For more information about TMC, visit www.tmcnet.com. About Empirix Inc. Empirix is the leading provider of service quality assurance solutions for new IP communications. Since 1992, Empirix has led the market in innovation and expertise for IP communications management. Its widely acclaimed Hammer Test Engine™, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world's largest service providers, equipment manufacturers, and enterprise contact centers depend on Empirix's solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com. Empirix and OneSight are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners. Company Contact: Payal Patel Cudia Email: empirix@schwartz-pr.com Tel: 781.684.0770 TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 jpierret@tmcnet.com